Data Recovery for Hong Kong & Macau
A Class-100 cleanroom lab one border away — with three flexible ways to get your device to us, PDPO-compliant handling, and the same no-data-no-charge guarantee.
How to Get Your Device to the Lab
| Option | How It Works | Timeline | Best For |
|---|---|---|---|
| Courier to Lab | Ship the device to our Shenzhen lab declared as a repair item; we handle it on arrival and ship back after recovery. | 1–2 days transit each way | HDDs, SSDs, RAID members, NAS units |
| Border Handover | Meet our engineer at Futian, Shenzhen Bay or Lok Ma Chau crossing; device is logged and receipted on the spot. | Same day | Urgent or highly confidential media |
| On-site in HK | Our engineer travels to your Hong Kong office or data centre for diagnosis and imaging on-site. | Scheduled within 24–48h | Servers and arrays that cannot move |
PDPO-Compliant Data Handling
Hong Kong's Personal Data (Privacy) Ordinance sets the bar; our process is built around it.
| PDPO Principle | Our Practice |
|---|---|
| Purpose & manner of collection | Data is accessed solely for recovery; an NDA is signed before any device is powered on. |
| Accuracy & retention | Working copies exist only for the job duration and are destroyed after your confirmation. |
| Data security | Access restricted to the assigned engineer; lab network isolated; delivery on encrypted media. |
| Openness | Written process documentation and a full handling log are available on request. |
| Data access & correction | You verify a file list or sample data before payment and before any copy is destroyed. |
Cross-Border Recovery, Step by Step
- 1
Free Consultation
Call, WhatsApp or WeChat us with the symptoms. We assess recoverability and recommend the best logistics option.
- 2
Device Transfer & Diagnosis
Courier, border handover or on-site visit. Free lab diagnosis follows immediately on arrival.
- 3
Fixed Quote
A written, all-inclusive quote in HKD or RMB. Work starts only after your approval.
- 4
Recovery in the Cleanroom
Image-first recovery by senior engineers. You receive a verifiable file list or sample data.
- 5
Verify & Pay
Confirm the data is what you need, then pay by bank transfer, FPS or WeChat Pay. No data, no charge.
- 6
Secure Return
Data returned on encrypted media via courier or handover; working copies destroyed with a destruction log.
HK & Macau Service FAQ
Three options: courier the device to our Shenzhen lab declared as a repair item (1–2 days in transit), hand over at a border crossing such as Futian or Shenzhen Bay, or book our on-site service in Hong Kong.
Yes. We sign confidentiality agreements before handling, restrict data access to the assigned engineer, return data on encrypted media, and destroy all working copies after client confirmation — meeting PDPO data security and retention principles.
Add 1–2 days of logistics to standard turnaround: same day for logical cases, 1–3 working days for physical disk damage, 2–5 days for RAID and server arrays. On-site service in Hong Kong removes the logistics delay.
Pricing is identical to mainland cases — free diagnosis, a fixed written quote before work, and no charge if data cannot be recovered. Quotes can be issued in HKD or RMB, payable by bank transfer, FPS or WeChat Pay.
In Hong Kong or Macau? Talk to Us First.
Free consultation in English, Cantonese or Mandarin — before you ship anything.
